Customer Care
Returns & Exchanges
Coverage Region: Uganda
We craft and curate every piece with intense attention to detail. Because the majority of our furniture and decor items are custom-built, made-to-order, or produced in limited small batches, we handle returns with a simple, fair approach.
When can an item be returned or exchanged?
We accept returns and issue exchanges strictly for products that arrive defective, structurally damaged, or incorrect from what you ordered.
Please note: Due to the custom nature of our woodworking, upholstery, and sourcing, we cannot process returns or issue refunds for change of mind after delivery.
What should you do upon delivery?
We ask that you or your representative inspect your item carefully as soon as our transport team delivers it to your home or site in Uganda.
- Check the wood finish, fabric, frame, and glass parts thoroughly.
- If you spot any flaw or transit damage, take a clear photo or quick video clip.
- Notify us via WhatsApp or phone within 48 hours of receipt so our team can resolve it immediately.
How do exchanges and repairs work?
If an item is verified as defective or damaged:
- Zero Cost to You: The Revamp UG covers 100% of the return pickup and redelivery costs within Uganda. There are no hidden fees or restocking deductions.
- Exchange or Repair: We will collect the piece to fix the issue or replace it with a fresh unit depending on the structural scope.
- If an exact replacement is impossible due to material availability, you can apply the full order credit toward any other item in our catalog.
Need assistance with a delivered piece?
Reach out to our Kampala studio team directly and we'll get it sorted for you.
WhatsApp / Call: +256 703 861 668
Email: support@therevampug.com